B5.1-R3: PROFESSIONAL AND BUSINESS COMMUNICATION
: JULY 2005

1.  

   1. Draft a Memorandum asking an employee to show cause why action should not be taken against him for derelictions of duty.
   2. Write a goodwill message congratulating a company on winning an award.
   3. Compose a Press Release regarding the launch of a new product by your company.
   4. Draft an invitation to a Seminar on "WTO and Indian Industry", and a reply accepting the invitation.
   5. Write a letter to console the death of the Managing Director of an affiliated company.
   6. Write a telegraphic complaint to SOD, MNTL against delay in installation of a telephone.
   7. Your bank has introduced a Credit Card in association with Master Card. Draft a circular to a current account holder offering the facility to him with a pre-approved credit limit. Offer to waive the annual charges for the first year.
   (7x4 )
2. 1. What are basic sources from which one can derive negotiating power as an individual or as a team leader? Explain them briefly.
   2. What are few common arrangements of seating at meeting? How does seating arrangement impact on the outcome of the meeting?
   3. How can you build an effective network in your professional life?
   (6+6+6)
3. 1. How does skillful questioning enhance both the quantity and quality of information gathered? Give various types questioning techniques, which an interviewer can ask? Which one is most informative among these techniques?
   2. What are the aspects that determine a good conversation?
   3. Explain, how the office telephone may be used efficiently for making and receiving calls.
   (6+6+6)
4. 1. How will you represent the facts and figures of your organization through a report? Briefly define the key features of report.
   2. What are the different styles of communication? Does using anyone style in all communication situations affect the effectiveness of the message? Explain.
   3. List out the various personal qualities that are needed to an official to counsel in the workplace.
   (6+6+6)

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     5.

1. What is interviewing? Describe the various types of interviews.
2. Briefly explain the ten components that are essential for effective listening.
3. How will you structure a meeting?
(6+6+6)


6
Distinguish between any three of the following:
1. Voice and Speech.
2. Agenda and Minutes.
3. Reports and Proposals.
4. Pie Chart and Bar Chart.
(3 x 6)


7.
Write short notes on any three of the following:
1. Curriculum Vitae.
2. Features of good speech.
3. Feedback is a gateway to "Communication".
4. SWOT Analysis.
(3 x 6)